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Traveling - Consumers - Package travel

If you purchase a package deal, Community legislation gives you rights which are applicable in all countries of the Union.

The term "package" means a service that is offered for sale at an inclusive price, covers a period of more than 24 hours or includes overnight accommodation and combines at least two of the following:

. transport;
. accommodation;
. other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.

Community legislation lays down various rules concerning consumer information, terms which must be included in the contract, strict conditions under which the prices quoted in the contract may be altered, and the conditions under which the contract may be rescinded or cancelled. The rules also concern certain aspects concerning the consequences of non-performance or improper performance of the contract, including liability and guarantees in the event of insolvency or bankruptcy of the service provider.

source: European Commission

Rights & Obligations Consumers Personal Data Rights enforcement


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